Original review: April 20, 2018 We had a Home Depot person come over on 2. This points strongly to how deceptive the replacement window business is and why so many companies are always pounding down your door to do business. Go and buy what you need but hire someone independently. Yeah, I know…what the heck does that mean? First one the guy never showed up. They included this extra work, at a higher installation price. So we went to Lowe's. Told me how difficult it was going to be and then by that time he said it was too late in the day to do job.
Poor quality of Simonton Patio doors, Dirty windows, a lot of silicon, not good plastic welding spots, Patio door screen do not close and cannot lock door. Because of this, they offer all of their customers the option of their purchases with a Home Depot credit card. After waiting for another 10 to 15 min. But the double life warranty, meaning not only me but also the next owner of the house is covered for product defects or shoddy install, convinced me to use them. Then two hours later I left him a voice message after not hearing any acknowledgement. Ordered windows about 2 months ago. They also carry an extensive line of doors, including exterior entry doors, interior room doors, sliding patio doors, storm doors, screen doors and French doors.
When home depot customer service kept calling to ask if we were satisfied, I kept saying no and would explain the problem, but never heard back from anyone there either. I need more than 10%. I asked that they replace any rotten wood on the sill and the entire old metal frame. I was billed for the full amount and no one ever showed up to fix what was done. Both window sashes can be tilted into the home for cleaning. Promised us all 8 windows would come and be installed no later than 10 weeks! At 1 pm, no one showed up. It seems like can't get the order together.
The customer services has been extremely unhelpful. Seems I've been lied to by the Home Office as well. Home Depot actually sent a couple of contractors out. Original review: April 29, 2018 Anyone who has ever needed replacement windows knows how many sources for custom replacement windows of one kind or another are available. An hour later he texted me back to inform me that he no longer works for Home Depot. We have heard just about every excuse that would cause the door to freeze shut and no one seems to recognize that this could be a safety hazard.
Home Depot does not care at all about you. Casement windows are stylish and practical, and are amazing for ventilation purposes since they open wider than any other window on the market. . Who knows when the customer will finally come back and complete his checkout? They finally called and said that they did the work on the 2nd installation, which was not true. The first time the crew showed up to install, they had the wrong sized windows and the wrong color. Casement window design allows for the very best of both the aesthetic and performance worlds. The store 1214 I will not shop there if all was free, what a way to operate.
I ordered window coverings for my whole house. The rep answered my call with utmost professionalism. We found where the problem was. Will never go through Home Depot again. American Craftsman has created an innovative balance system which make the windows in this series easy to open. In the end of April the installation crew came and began installing the windows.
When I had Home Depot do a second job for a bedroom window, I was given an estimate. I have been at least a 30 year customer and have ordered numerous appliances, doors, paint. After 2 weeks I called them to find out how much longer it would be for arrival. The contractors will tell you anything and I did not know better would of had the job done total crappy. I reached out to local blinds vendors in the Little Rock area and unfortunately not everyone is great about email I'm at sea a lot so I have to do things electronically.
Did not know they used outside contracts for installation. It's obvious that they received their money and so don't care about completing our project or doing what was promised to us. All seem to be custom factory windows and very expensive. Prices, promotions, styles, and availability may vary. Then we find out the person who did the estimate got the job wrong, going to be 3500 more.